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FAQ

Frequently Asked Questions

How Long Will My Shoes Stay LIT?

Battery life can range between different shoes. Your shoes will typically stay LIT for 8-12 hours with a freshly charged battery.

My Product Won't Light Up, What Do I Do?

Make sure you charged your Get LIT Shoes overnight. Make sure the plug is firmly secured. As a last resort, contact us.

My Shoes Are Not Lasting the Full 6 Hours. Why?

Certain colors last longer due to the brightness. For instance white doesn’t last as long as green.

What Shoe Size Should I Order?

Get LIT Shoes run small, so rounding up a half size is usually the best advice. If you are an 8.5, you should order a 9. Otherwise stick to the size you normally order. We recommend checking the shoe size chart to get the best size for your order.

Are Get LIT Shoes Waterproof?

Get LIT Shoes are water resistant, however, don’t submerge your shoes in water. Also avoid wearing in the snow for a long time. Water inside the shoe can ruin the battery.

My Shoe Won't Turn On. What Now?

Make sure you are charged up for the full 4 hours. Then try holding down the button on/off for 30 seconds before cycling through the different light modes.

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